General Terms

For all situations including that the outfits don't fit, Bella Barnett will gladly accept returns or exchanges of new, unworn, unwashed, and unaltered merchandise with all original internal garment tags days within 30 days of the delivery of your items.
There is a removable padding in all swimwear to protect you. For hygienic reasons, swimwear with no hygienic padding is unable to be returned.

Please do not return the package to the address on the waybill, that is not the return address. Otherwise no refund will be given!

It's important to note that the if the returns & exchanges are not caused by our fault (quality problem, color difference, wrong shipment), customers are responsible for the return freight.

The return labels are only available for the countries listed: USA / UK (Except Northern Ireland) / Germany / Austria / Belgium / Netherlands / France / Denmark / Luxembourg / Poland / Czech Republic / Slovakia / Ireland / Finland.

The return address is in New Jersey, USA. Please be sure to tell us the item that needs to be returned or exchanged and get the return address before you return it, also, you need to include your order number on the return form and give us the tracking number after sending the item back. No refunds will be given for those who cannot provide a tracking number.

When we receive your returned items and determine that they are in returnable condition (new, unworn, unwashed, and unaltered merchandise with all original internal garment tags), refunds or exchanges will begin.

For products with quality problems, you do not have to be sent them back and we will take a full refund/partial refund, but please make sure you contact us at contact@bellabarnett.com, we will provide you with a satisfactory solution to minimise your loss.

Refunds

Refunds are usually returned within 7 days via the original method of payment (requests for refunds to other credit cards/accounts for any reason will not be accepted), or even within 24 hours if you paid via PayPal. If the returns are not caused by our fault (quality problem, color difference, wrong shipment), we will not refund the postage.

Exchanges

Each product can be exchanged once. If you want to change to a more expensive product, you need to pay the difference. If the replacement is less expensive than the original, we’ll refund the difference back to you (in case of quality problems with the clothes). If the exchanges are not caused by our fault (quality problem, color difference, wrong shipment), we will not refund the postage.

Return labels

Please contact us if you want to request a return label to return item(s) >>. 9 USD for a shipping label, which we'll deduct directly from your refund.

Return labels are only available for the countries listed: USA / UK (Except Northern Ireland) / Germany / Austria / Belgium / Netherlands / France / Denmark / Luxembourg / Poland / Czech Republic / Slovakia / Ireland / Finland.

We will send you an email once the review is complete. If your return request is approved, a shipping label will be emailed to you within 48 hours. Please check your spam folder if you do not receive it within 48 hours. Once you receive the email, please follow the instructions to complete your return.

Your return request might be also rejected as we only accept items returned within the time limit of our return policy.