Bella Barnett Order Protection gives you added peace of mind when shopping with us. If your order runs into any shipping or product-related issues, this service has you covered.

What’s Covered

1. Shipping Protection

1.1 Lost Packages

  What it means: Your package was confirmed lost by the carrier and never delivered.

  Compensation: Full refund of your order value, including shipping fees (up to the order total).

  Claim requirements: Tracking must show the package was lost during delivery. Claims must be submitted within 30 business days from the shipping date.

1.2 Delivery Failure

  What it means: The package fails to be delivered and is returned due to carrier-related issues—not caused by incorrect address, customer refusal, or recipient unavailability.

  Compensation: Full refund of your order value or a free reshipment.

  Claim requirements: Tracking must indicate the delivery failed. Your shipping information must be confirmed accurate. Claims must be submitted within 30 business days from the shipping date.

1.3 Delayed Delivery

  What it means: Your package is not delivered within 30 business days from the shipping date.

  Compensation: 40% refund of your order value, or full refund of store credits—your choice.

  Claim requirements: Tracking must confirm the delay.

1.4 Damaged Package

  What it means: Your package arrives visibly damaged, affecting the product’s appearance or function.

  Compensation: Full refund for the damaged item(s), or a free replacement—your choice.

  Claim requirements: Submit photos of the damage and your order details within 7 business days of delivery.

1.5 Marked as Delivered but Not Received

  What it means: Tracking shows the package as delivered, but you didn’t receive it.

  Compensation: Full refund of your order value or free replacement—your choice.

  Claim requirements: Submit your order number and a delivery investigation proof from your local courier (must include a signature or stamp) within 7 business days of the delivery date.

2. After-Sales Protection

2.1 Returns Due to Dissatisfaction

  What it means: You’re not satisfied with your item due to issues like fit or color (not personal preference).

  Compensation: Full refund of the item(s), excluding shipping fees. No return is required.

  Claim requirements: Apply within 7 business days of delivery and provide your order details. Items with signs of misuse are not eligible.

2.2 Quality Issues

  What it means: Your item has manufacturing defects or significantly differs from the product description.

  Compensation: Full refund of defective the item(s) or free replacement—your choice.

  Claim requirements: Submit clear photos or a video showing the issue within 7 business days of delivery. Items with signs of misuse are not eligible.

  Note: A consultation with the supplier to verify the defect and ensure quality standards may apply.

Exclusions & Limitations

1. Ineligible Situations

Claims will not be accepted under the following conditions:

• False or fraudulent claims (e.g. duplicate claims for the same issue).
• Issues caused by the customer (e.g. incorrect shipping address, package refusal).
• Final Sale items, unless there is a shipping-related issue.
• Subjective dissatisfaction when no defect is present.
• Claims submitted after the stated time frame.

2. Compensation Limits

Maximum compensation is equal to the total order value, including shipping.

Customs duties or third-party fees are not covered.

Only one claim per order is allowed.

3. Dispute Resolution

If you’re not satisfied with the outcome of your claim, you may request a second review. The independent claims review team will re-evaluate your case and respond within 7 business days.

All claims are reviewed against consistent and objective standards to ensure a fair and transparent resolution process.

How to File a Claim

Submit Your Request

Email priority@bellabarnett.com with your order number and required supporting documents (e.g. tracking info, photos).

Review & Processing

Your claim will be reviewed within 1 business day. If approved, a refund or replacement will be processed immediately.

Result Notification

You will receive an update via email. Refunds are typically processed within 2–3 business days.